Safety / Risk Information

Travel and outdoor activities involve uncertainty and may expose travelers to risks that cannot be eliminated entirely. Depending on the product, these may include uneven terrain, slips and falls, water, waves, currents, wildlife, insects, altitude, heat, sun, rain, lightning, falling objects, traffic, boats, vehicles, remote locations, limited communications, physical exertion, equipment use, and delayed access to medical care. The level and type of risk vary by product, traveler, weather, and location. This information is not a substitute for the product-specific safety details, guide briefing, provider waiver, or personal medical advice. TSA and its providers seek to manage foreseeable risks through planning, qualified personnel, equipment, briefings, route and weather decisions, and emergency procedures. No operator can promise that an activity or destination is risk-free.

Before payment and again before participation when appropriate, TSA or the provider may communicate controls such as: Minimum and maximum age. Height, weight, sizing, or equipment-fit limits. Required swimming ability, balance, fitness, experience, or technical skill. Medical or pregnancy restrictions and medication considerations. Accessibility conditions and the physical environment. Required clothing, footwear, protective equipment, hydration, sun protection, and items to bring. Alcohol, drug, and behavior rules. Weather, water, trail, road, wildlife, and operational thresholds. Check-in time, briefing, route, communication, and emergency procedures. Required licenses, identification, permits, insurance, or signed forms. The current product page, confirmation, pre-departure message, and provider briefing are the controlling operational sources. If they conflict or appear incomplete, the traveler must ask TSA before participating. TSA will not intentionally replace a safety requirement with a less protective marketing statement.

Travelers must make reasonable decisions for their own safety and the safety of others. This includes: Reading and following product requirements and preparation instructions. Providing truthful and timely information relevant to participation. Using required protective equipment correctly and keeping it on as instructed. Following the guide’s route, spacing, boarding, vehicle, water, wildlife, and emergency instructions. Staying within personal ability and immediately reporting pain, illness, panic, equipment concerns, unsafe conditions, or difficulty continuing. Avoiding alcohol, illegal drugs, misuse of medication, or other impairment before or during an activity. Not separating from the group or entering restricted areas without authorization. Supervising minors for whom the traveler is responsible. Protecting required medication and carrying it as instructed. A traveler must not participate when they know or reasonably should know that they cannot meet a disclosed requirement safely. If uncertain, contact TSA before booking.

Travelers should obtain professional medical advice when they have a condition, injury, pregnancy, medication, allergy, disability, recent surgery, or other circumstance that may affect participation. TSA does not provide medical diagnosis or clearance. Tell TSA before booking, or as soon as the need is known, about relevant accessibility, dietary, allergy, health, communication, or assistance requirements. We will work in good faith with the traveler and provider to assess reasonable options. Some natural environments, vehicles, boats, trails, buildings, or emergency-response conditions may limit what can be safely accommodated. Providing information does not automatically exclude a traveler. It allows TSA and the provider to assess the product, equipment, staffing, timing, and available accommodations. TSA may request medical clearance only when reasonably necessary for safety and will handle the information under the Privacy Policy. Travelers must carry essential personal medication in the manner advised by their clinician and should not place all essential medication in checked baggage or an inaccessible vehicle compartment

Activities may be delivered by independent specialist providers. TSA selects and coordinates providers using operational criteria appropriate to the service, but the on-site provider controls the immediate activity, equipment, staffing, and safety decision within its professional role. Travelers must attend the safety briefing, use equipment only as instructed, and report damaged, poorly fitting, or missing equipment immediately. A traveler should not modify, remove, exchange, or misuse safety equipment without guide approval. Guides and providers may refuse or stop participation based on weather, equipment, behavior, impairment, failure to meet a disclosed requirement, or a reasonable safety concern. That decision must be respected. Any financial outcome is governed by the Cancellation / Refund Policy, the product-specific terms, mandatory law, and the cause of the refusal or stop.

Weather and natural conditions can change quickly. Forecasts are useful but do not guarantee conditions at the activity location. The final operating decision may be made close to departure or during the activity. TSA, the provider, guide, Thrill Leader, or public authority may change timing, route, equipment, group arrangement, or activity format; postpone; or cancel when reasonably necessary. Travelers must follow shelter, evacuation, turnaround, boarding, or other emergency instructions. Do not assume that rain, cloud, heat, or a traveler’s personal preference automatically creates a cancellation right. The applicable remedy depends on whether the provider can safely deliver the confirmed service and on the product-specific weather policy and applicable law.

In an emergency, follow the instructions of the guide, provider, Thrill Leader, TSA team, or public authorities. Response options and timing depend on location, communications, terrain, access, transport, weather, and local emergency services. Travelers should keep emergency contacts and essential personal medication available as instructed. Travelers must promptly report an injury, missing person, threatening behavior, allergic reaction, equipment failure, or other urgent concern. TSA and providers may contact emergency services, an insurer, medical professionals, public authorities, a consulate, or the traveler’s emergency contact when reasonably necessary. When immediate action is required and the traveler cannot consent, information may be used or shared to protect vital interests as permitted by law. Emergency or evacuation costs may be charged by third parties. The traveler is responsible for costs not covered by TSA’s confirmed service or the traveler’s insurance, except where responsibility rests with TSA or a provider under applicable law.

Travel insurance is mandatory for every traveler joining a multi-day TSA Journey. The policy must be valid for the full travel period and destination and must reasonably cover: Emergency medical treatment. Emergency evacuation and repatriation. The activities included in the confirmed Journey, including any optional activity the traveler adds. Personal circumstances relevant to coverage and any insurer exclusions. Trip cancellation or interruption, travel delay, baggage, personal property, and missed connections should also be included where available and appropriate, although the traveler is responsible for selecting suitable limits and terms. By the deadline stated in the Journey confirmation, each traveler must submit or complete the requested insurance information, which may include insurer, policy number, coverage dates, destination coverage, 24-hour emergency-assistance contact, and confirmation that planned activities are covered. TSA may request additional evidence only when reasonably necessary. A traveler who does not provide acceptable proof by the stated deadline may be unable to join the Journey. This will be treated as a traveler-caused cancellation under the Journey-specific terms, subject to mandatory law and any recoverable supplier amounts. Buying insurance after an incident, known event, or cancellation reason arises may not provide coverage. For a standalone Day Thrill, transfer, or add-on, insurance is strongly recommended and may be mandatory when stated in the product-specific conditions. Travelers remain responsible for understanding policy limits, exclusions, deductibles, pre-existing-condition rules, notification deadlines, and claims procedures. TSA is not the insurer and cannot guarantee that a claim will be accepted. Travelers are responsible for safeguarding passports, money, electronics, baggage, medication, and other personal items. Report loss or damage promptly so available assistance or documentation can be provided. Responsibility for property loss is determined by the circumstances, confirmed services, provider terms, and applicable law.

A minor may participate only with the authorization and documentation required by law, TSA, and the provider. A parent or legal guardian must complete the booking and required forms unless a lawful alternative is expressly approved. Minimum ages and adult-to-minor supervision rules vary by product and are based on factors such as equipment fit, route, water conditions, vehicle rules, duration, behavior, and emergency access. Meeting the minimum age does not guarantee suitability for every child. The responsible adult must provide accurate age, health, swimming, mobility, and other relevant information; ensure the minor follows instructions; carry required documents and medication; and remain responsible for supervision except where the provider expressly assumes a defined supervisory role. A provider may refuse or stop a minor’s participation based on a reasonable safety assessment. The financial outcome follows the product-specific terms, Cancellation / Refund Policy, mandatory law, and the reason for the decision.

Ask questions before payment if you are unsure about risk level, physical demand, accessibility, weather, equipment, swimming ability, medical considerations, supervision, or insurance. During a service, report safety concerns and incidents immediately to the guide, provider, driver, Thrill Leader, or TSA representative so they can respond and document what occurred. After the immediate situation is controlled, send a written report to experience@thrillseekerscr.com or WhatsApp +506 7249-3355 as soon as reasonably possible, ideally within 24 hours. Include the booking reference, date, location, people involved, a factual description, witnesses, and available photographs or documents. This prompt-reporting request helps preserve evidence and coordinate assistance; it does not remove any legal right solely because a report is later. For urgent threats to life or safety, contact local emergency services first whenever possible.